One Year Warranty At Xenium, we fully stand behind the products we sell. Therefore, all of our products are covered by a one-year warranty starting from the day when the original order was received. Warranty Terms
- Customer will be responsible for the shipping fee to send the items back to Xenium.
- Customer should make sure that items are safely packed before sending them back. Xenium will not be responsible for any lost or stolen items.
- When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
- Xenium reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.
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