Xenium Warranty
One Year Warranty
At Xenium, we fully stand behind the products we sell. Therefore, all of our products are covered by a one-year warranty starting from the day when the original order was received.
Warranty Terms
At Xenium, we fully stand behind the products we sell. Therefore, all of our products are covered by a one-year warranty starting from the day when the original order was received.
Warranty Terms
- Customer will be responsible for the shipping fee to send the items back to Xenium.
- Customer should make sure that items are safely packed before sending them back. Xenium will not be responsible for any lost or stolen items.
- When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
- Xenium reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.